Return of Goods Policy

We hope you will be satisfied with Goods purchased on our Website.

In respect of which you find a fault within a reasonable time after delivery. Subject to confirmation of the fault, we will repair or replace the Goods or refund the price of the Goods at your option. If you request a refund, we will also refund the delivery charge. Please note that due to Health and Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. We reserve the right to refuse goods which are excessively soiled as they would be rejected by our suppliers;

If for any reason you may do so within 28 days of the date of dispatch. We will refund the price of the product, providing it is in a saleable condition and is in its original, undamaged packaging. Please allow up to 21 days from the receipt of your return for a refund to be processed. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the Goods to us.

This does not affect your statutory rights.

Please note that we cannot exchange or accept a return on base-layers or underwear, with the exception of faulty merchandise.

How to return or exchange products

If you would like to return any Goods to us then you can do so by:

• Going to any CCW Store
  You can return or exchange Goods at any CCW Store but must present the delivery note supplied by us in respect of such Goods as proof of purchase. If you choose to receive a refund, the CCW Store will refund the price of the Goods (excluding delivery charge) as shown on this delivery note, to the same Card that you used to purchase the Goods. Alternatively, you may exchange product(s) for Goods of an equal value, for which you will receive a new receipt.
• Returning the Goods to our Returns centre
  You can return Goods purchased through the Website to our Returns centre. The value of the returned Goods at the time of purchase will be refunded in full to the same Card that you used to purchase the Goods. If you wish to receive replacement Goods, please order them in the normal way via our Website or contact our Sales Dept on 01877 331611. Returns Form

Products originally purchased from one of the CCW Stores can only be exchanged or refunded in a CCW Store and cannot be returned to the Returns centre.

To return any Goods to the Returns centre, please use either the Royal Mail postal service (for small parcels). If the item is small and can be returned in the original packaging (e.g. jiffy bag) then please use the returns label attached to the delivery note.

For our records you will be asked to complete the reason for your return and this form will then need to be returned with the Goods to enable us to identify your Goods on receipt and process your return immediately. Once the returned Goods have been received and checked by our Returns centre then your Card will be automatically credited to the value of the Goods returned.

If you have any queries about your return and would like to contact us please email us at sales@ccwclothing.com or telephone our customer services team on 01877 331611.