The Alana Women's Gilet from Joules at CCW Outdoor Clothing is made to make a journey outdoors more enjoyable, even on the most blustery of days. As cosy and warm as you could possibly wish for.CCW have the Alana Gilet available in Creme only
We offer a Standard Delivery service which usually takes 3 to 5 working days for your goods to arrive, from receipt of your Order. However delays are occasionally inevitable due to unforeseen factors. CCW shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.
Delivery is free for orders over £50
The delivery charges are applied and there is only one delivery charge per Order.
CCW delivery charges are £5.99 per order.
Where we deliver:
CCW are able to deliver your Goods to any address within the UK mainland including the Highlands of Scotland and Northern Ireland.
Please note that on delivery our carriers need to obtain a signature from you. If a signature is required, our carriers will not be able to deliver Goods without such signature.
We hope you will be satisfied with Goods purchased on our Website.
In respect of which you find a fault within a reasonable time after delivery. Subject to confirmation of the fault, we will repair or replace the Goods or refund the price of the Goods at your option. If you request a refund, we will also refund the delivery charge. Please note that due to Health and Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. We reserve the right to refuse goods which are excessively soiled as they would be rejected by our suppliers;
If for any reason you may do so within 10 days of the date of dispatch. We will refund the price of the product, providing it is in a saleable condition and is in its original, undamaged packaging. Please allow up to 21 days from the receipt of your return for a refund to be processed. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the Goods to us.
This does not affect your statutory rights.
Please note that we cannot exchange or accept a return on base-layers or underwear, with the exception of faulty merchandise.
How to return or exchange products
If you would like to return any Goods to us then you can do so by:
Going to any CCW Store
You can exchange Goods at any CCW Store but must present the delivery note supplied by us in respect of such Goods as proof of purchase. If you choose to receive a refund, you must return your goods to the Returns Centre at CCW Ltd. 79-81 Main Street, Callander, FK17 8DX enclosing the returns form and we will arrange to refund your card. Our stores cannot issue a refund. Alternatively, you may exchange product(s) for Goods of an equal value, for which you will receive a new receipt.
Returning the Goods to our Returns centre
You can return Goods purchased through the Website to our Returns centre. The value of the returned Goods at the time of purchase will be refunded (less delivery charge) in full to the same Card that you used to purchase the Goods. If you wish to receive replacement Goods, please order them in the normal way via our Website or contact our Sales Dept on 01877 332 612. Returns Form
Products originally purchased from one of the CCW Stores can only be exchanged or refunded in a CCW Store and cannot be returned to the Returns centre.
To return any Goods to the Returns centre, please use either the Royal Mail postal service (for small parcels). If the item is small and can be returned in the original packaging (e.g. jiffy bag) then please use the returns label attached to the delivery note.
For our records you will be asked to complete the reason for your return and this form will then need to be returned with the Goods to enable us to identify your Goods on receipt and process your return immediately. Once the returned Goods have been received and checked by our Returns centre then your Card will be automatically credited to the value of the Goods returned.
If you have any queries about your return and would like to contact us please email us at firstname.lastname@example.org or telephone our customer services team on 01877 331611.
Please contact us for out payment and security information